Frequently Asked Questions
Do you offer daily Housekeeping?
We’re dedicated to making your stay as pleasant as possible. Our housekeeping service is available daily and upon request to ensure your room feels just right for you. While we don’t provide daily housekeeping, we’re more than happy to tidy up whenever you need, particularly for stays of three nights or more. Just let us know, and we’ll handle the rest!
What if I left an item at the Hotel?
For lost items, please email lostandfound@balcomo.com or call 250-770-3272 Ext #6. If possible, contact us as soon as you realize your item is missing. The sooner we are contacted, the more likely your item will be found. If found, the hotel will advise on how the item will be returned to you.
Do you allow smoking on property? In the rooms?
The Balcomo is non-smoking hotel. However; smoking is permitted in designated areas only. Please consult with Guest Services on the location of the designated areas. A Room Recovery Fee will be charged for smoking in guestrooms.
Is there a golf course near by?
Yes, The Penticton Golf and Country Club is located next door to the hotel and is a short 200 metre walk.
Do you offer complimentary wifi?
Yes, we offer complimentary high-speed internet which is available throughout the entire property.
Do you have a fitness centre?
Yes, we offer a fitness centre which is located on the Second floor of the South Lobby and equipped with a treadmill, exercise bike, elliptical and free weights. Use your room key for entrance. Available from 6:00am – 10:00pm.
Do you offer room service? What are the hours?
Room Service is available 7 days a week for lunch and dinner. Hours may vary. There is no room service available for breakfast and during special occasions/events.
Do you have a business centre?
We have a lounge next to the lobby and have a computer that is available for guest use.
Do you have a pool and a hot tub?
Balcomo has a heated outdoor pool located in the Courtyard, open seasonally from approximately May 27 – September 21 (Weather Permitting). The Courtyard also features a hot tub which is open year-round. Hours are 9:00am – 10:00pm.
Do you have a spa?
We do not have an on-site spa facility available. Guest services would be more than happy to assist you with some spa recommendations in the Penticton area.
Do you offer laundry service?
We offer two self-service laundry facilities on our property. We also have a valet laundry/dry cleaning service that provides excellent service.
For same-day service please drop off your valet bag at Guest Services before 8:00 am. Valet service is not available weekends.
Do you offer Cots or Playpens? Is there a charge?
Balcomo - A Ramada By Wyndham offers cots based on availability for $10/night. Playpens are also based on availability and are free of charge.
What is your deposit/cancellation policy?
A deposit of one night’s room and tax is required at the time of booking for reservations booked from April 15th – October 15th. Deposit requirements are confirmed at the time of booking. If a cancellation occurs outside 48 hours prior to arrival, no penalties apply and the deposit is fully refunded. If a cancellation occurs inside 48 hours prior to arrival, 1st night’s room and tax will apply as a penalty. A cancellation number is provided at the time of notification, confirming the cancellation. Cancellation policy is subject to change and may be extended for special events.
Do you have an early departure fee?
Notification of departure changes must occur 24 hours prior to the new check-out date. An early departure fee of up to one night’s room and tax may apply on all reservations.
What forms of payment are accepted to pay for my room?
We accept Visa, MasterCard and American Express. Debit and Cash may be used for payment upon check out. We do not accept cash, Prepaid Credit Cards, Visa Debit or Mastercard Debit to guarantee rooms at check-in.
Is my ID/passport required at check in? Is a credit card required at check in?
We do require a government issued photo ID at the time of check in for all reservations. All guests are also required to provide a credit card at check in. We do not accept cash, Prepaid Credit Cards, Visa Debit or Mastercard Debit to guarantee rooms at check-in.
Do you have rooms with kitchenettes?
We do have a limited number of Kitchenette Rooms on the property. These rooms include a fireplace, 2 stove top burners, refrigerator, microwave, sink or wetbar, complete dishware for four, and pots and pans
Do you have rooms with kitchens?
We do have a limited number of Kitchen Suites on the property. These Suites include a fireplace, living room, a dining area and a full kitchen with a refrigerator, stove, microwave, sink or wetbar, dishwasher, complete dishware for four, and pots and pans.
Do you have connecting rooms?
We do have a limited number of connecting rooms on our property. This is on a request basis and cannot be guaranteed.
What age do kids stay for free?
Kids 17 and under stay for free, when accompanied by an adult.
Is there a charge for an extra person?
Rates are based on double occupancy. Additional adults are subject to a $20 charge plus taxes per person per night. Adults are 18 years and older.
How much tax will I be charged on my room?
Currently you will be charged 16% in total:
8% PST (Provincial Sales Tax)
5% GST (Goods & Services Tax)
3% MRDT (Municipal & Regional District Tax)
When is check in/check-out time?
Check in time is anytime after 3 pm. Check-out time is 11:00 am.
Do you offer Vegetarian, Vegan or Gluten-Free options?
The Station Public House and Blue Tail Grill offer Vegetarian and Gluten-Free options. Please ask your server for Vegan options and we will try and accommodate any dietary requirements.
Do you have a patio?
Yes, it is open seasonally and weather dependent.
Do you allow minors to dine in the restaurant?
Yes, minors are allowed in the Local Public Eatery.
What are the hours of the poolside bar?
The Blue Tail Poolside Bar is open seasonally from 10am – 9:00pm daily in July and August. (Weather dependent). Bluetail is now closed for the 2023 season. See you in 2024.
What are the hours of the restaurant on property?
Local Public Eatery
Brunch, Lunch & Dinner:
Open 7 days a week
Monday – Thursday: 11:00am – 10pm
Friday: 11:00am – 11:00pm
Saturday: 10:00am – 11:00pm
Sunday: 10:00am – 10:00pm
Brunch: Available on the weekends
Do you offer room service? What are the hours?
Room Service is available 7 days a week for lunch and dinner. Hours may vary.There is no room service available for breakfast and during special occasions/events.
Do you offer daily Housekeeping?
When outside the guestrooms, pets must be on a leash at all times. See our list of Penticton’s
off-leash dog beaches and fenced areas for your pet to play.
How many pets are allowed in guest room?
We’re a pet-friendly hotel! We allow 2 pets per guestroom. See our list of Penticton’s pet-friendly places for you and your furry friends to explore.
Are pets allowed? Are there restrictions for weight, height or types?
Pets are welcome at the Ramada Penticton Hotel & Suites with no restriction on types or size. For a nightly charge of $25 plus applicable taxes per pet, guests with pets will be located in designated pet guestrooms Pet owners are expected to be responsible for any damage or cleaning charges that may occur while at the hotel. To comply with health code regulations, pets are not allowed in the pool area, fitness centre or food and beverage outlets at any time during the stay. See our list of pet-friendly parks and beaches in Penticton for you and your furry companions.
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